How do I purchase something from Bijouxbead.com?

To purchase an item click on the "add to cart" button. Payment is handled through PayPal - a free, safe and easy way to transfer payments and process credit cards. You DO NOT require a PayPal account in order to make a purchase. Please note, 5% Goods and Services Tax is added to orders purchased by all Canadian residents, 8% Provincial Sales Tax is added to orders purchased by all Ontario residents.

After you submit your order you will immediately be redirected to PayPal's SSL secure site. Please follow the instructions on their Site to complete your purchase. Your order will be shipped once PayPal has confirmed your payment is complete. To review PayPal's policies, please visit their website.

How long will it take to process my order?

Your order will be shipped within 1 business day upon confirmation by PayPal that your payment has been received in full. You will receive an email with a tracking number once your product has been shipped, along with an estimated arrival time, which can vary from approximately 3 days to 3 weeks.

What is your return policy?

We offer a full refund or exchange credit on all Bijouxbead products within 30 days from the date of shipment. The customer is responsible for return shipping and insurance costs, and you must provide us with the item's tracking number. Product must be in the same condition as when you received it from us, must be returned in its original gift box, and a copy of the original receipt must be included with your shipment. Please allow 7 business days for your credit to appear after the product has been received, and deemed by us to be in its original condition.

What currency is used on Bijouxbead.com?

All prices are in Canadian dollars. Please feel free to use this converter to see the equivalent cost in other currencies.

What are Bijouxbead.com's shipping and handling fees?

We are pleased to offer complimentary shipping and handling on all of our products.

Is there anything extraordinary I should know about Bijouxbead products?

All Bijouxbead necklaces offered for sale on this site are available to anyone over the age of 18. Bijouxbead necklaces are all one of a kind and as such the photograph used is of the actual product. Bijouxbead necklaces are strung on stainless steel wire and finished with metal wire guardians, making them extremely strong. The handmade lampwork glass has been double annealed for extra durability. We recommend storing Bijouxbead necklaces flat, in the gift box provided, to avoid any warping of the wire strands. All Bijouxbead supplies are proudly sourced through Canadian suppliers, and the gift boxes are made with 100% recycled cardboard.

What is Bijouxbead.com's privacy policy?

Bijouxbead with never sell, give or exchange our customers' details with any other company. Any information provided for registration or purchasing will remain confidential and only used for the purpose intended. When purchasing from Bijouxbad, the payment transaction is handled by PayPal. Therefore Bijouxbead does not collect any credit card information directly. Please be sure to refer to PayPal's Privacy Policy if you have questions on how they handle personal information. We will contact you via email only if you have signed up for our newsletter, to provide you with an order update (i.e. letting you know your package has shipped), or to inform you of any major changes happening at Bijouxbead. If you have signed up for the newsletter, you can unsubscribe at any time by following the instructions give at the bottom of each email or by contacting us.

Copyright

All content included on this website (text, graphics, logos, and images) is the property of Bijouxbead or its content suppliers and is protected in Canada and in other jurisdictions by the Copyright Act and by virtue of the applicable international treaties. Material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever without the prior written consent of Bijouxbead.

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